Step one - Assess work place risks


Risks assessed in Pier Water Sports due to the COVID-19 outbreak have been discussed between employer and employees.


Such risks include:

- We have identified areas where customers may gather or line up in close proximity.

- We have identified where employees will share work spaces; kiosk space, compound, boats and/or vehicles.

- We have identified areas where employees will come into close contact with customers or members of the community such

  as kiosk counters, boat docks and deck space.

- We have identified the equipment and machinery shared by workers, as well as may be used by customers.

- We have identified high traffic and high touch areas in the work place such as counter space, point of sale pin pads, pens,  

  clip boards/paper, computer keyboard/mouse, telephones, light switches, water cooler, refrigerator, whistles, 2 way           

  radios, life jackets and deck railings.  

Step Two - Implement protocols to reduce the assessed risks

The list below is of the following protocols to minimize the risks of COVID-19 transmission:

- We have spaced out physical distancing markers in 2 meter increments in our customer line up.

- We may have up to two or three workers in the kiosk to maintain physical distance.

- We have implemented only two customers at each window (only if they are family) spaced at the appropriate distance from    

  second kiosk window.

- We have spaced out safe exiting space from deck to beach area and then to dock.

- We have installed plexi glass barriers in our service windows for safety between customer and employee.

- We have supplied face shields and or masks to dock employees to prevent spittle contact between employee and customer.

- We have implemented new cleaning protocols in where we have reviewed the information on cleaning and disinfecting          

  surfaces in order to ensure the safety of staff and customers including watercraft equipment and lifejackets. 

- We have installed hand sanitizing stations at customer service windows as well as inside the kiosk for employees.

Step Three - Develop health policies

The following are our new policies regarding our staff and customer health and safety. These policies ensure that anyone showing symptoms of COVID-19 are prohibited from the work place.

- Anyone who has had symptoms of COVID-19 in the last 10 days. Symptoms include fever, chills, new or worsening cough,

  shortness of breath, sore throat, and new muscle aches or headache.

- Anyone directed by Public Health to self-isolate.

- Anyone who has arrived from outside of Canada or who has had contact with a confirmed COVID-19 case must self-isolate

  for 14 days and monitor for symptoms.

- Customers and members of the public adapt to restrictions or modifications to the workplace.

- Our policy addresses workers who may start to feel ill at work. It includes the following:

- Sick workers should report to first aid, even with mild symptoms.

- Sick workers should be asked to wash or sanitize their hands, be provided with a mask and isolated.

- Be asked to go home (consult the BC COVID-19 self-assessment tool or call 811 for further guidance related to testing and

  self isolation).

- Clean and disinfect any surfaces that the ill worker has come into contact with.


Step Four - Communication plans and training


All employees know how to keep themselves and others safe while at the work place while abiding by the following policies.


- All employees have received the polices for staying at home when sick, or experiencing flu like symptoms.

- We have posted signage in the kiosk as well as outside for customer acknowledgement. This includes: customer service

  window occupancy and effective hygiene practices.

- We have posted signage at the main entrance indicating who is restricted from entering the premises, including customers 

  and employees with symptoms.

- Owners and supervisors have been trained on monitoring workers and the workplace to ensure policies and procedures are 

  being followed.


Step Five - Monitor workplace and update plans as necessary


The understanding is that plans and policies are changing quickly and drastically. We plan to identify new areas of concern or fix plans that no longer work. We will involve the input of our employees and concerned customers.


- We plan to monitor risks and adjust our policies and procedures as necessary.

- Workers know who to go to with health and safety concerns.

- When reassessing and resolving safety issues, we will consult the worker health and safety representative.

Step Six - Assess and address risks from resuming operations

Pier Water Sports is a seasonal business that has not been operating during the COVID-19 pandemic, and as such is now managing the risks arising from restarting the business in this 2020 season.

- Our new training plan for employees will cover all COVID-19 related policies.

- We have a new training plan around changes to our business, such as new cleaning products/equipment and procedures.

- We have a new training plan for staff taking on new rolls and responsibilities.

- Personal watercraft and boats alike have been properly managed, cleaned, and maintained by staff and owners.