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Frequently Asked Questions

  • All Rentals Include:
    Temporary Boating License Dockside operational and safety orientation Life jackets and safety equipment A smile and a Great attitude
  • Are multi-day rentals available?
    Yes. Please contact one of our team members and we can arrange this for you. We offer multi-day rentals in Penticton and the South Okanagan. Pick up or Delivery can be arranged as well.
  • What is our Reservation & Cancellation Policy
    RESERVATIONS We require a 50% deposit at the time of reservation if more than 24 hours prior to the rental time. Payment in full is required for a reservation if it is within 24 hours of the rental time. CANCELLATION More than 48 hours notice: A 15% administration fee of the deposit paid will apply to cancellations prior to 48 hours before the rental date. All prices subject to change without notice. All prices subject to 5% GST and 7% PST. Notice within 48 Hours: Deposit is non-refundable within 48 hours of rental date.
  • How does the damage deposit work?
    There is a mandatory minimum of $1000 Damage deposit per machine, unless otherwise stated. The damage deposit can be paid either by cash or by credit card. No visa debit, or interac debit cards are allowed. All damage deposit transactions are pre-authorized before you can complete your rental agreement at the time of your rental.
  • Step One - Assess Work Place Risks
    Risks assessed in Pier Water Sports due to the COVID-19 outbreak have been discussed between employer and employees. Such risks include: ​ - We have identified areas where customers may gather or line up in close proximity. - We have identified where employees will share work spaces; kiosk space, compound, boats and/or vehicles. - We have identified areas where employees will come into close contact with customers or members of the community such as kiosk counters, boat docks and deck space. - We have identified the equipment and machinery shared by workers, as well as may be used by customers. - We have identified high traffic and high touch areas in the work place such as counter space, point of sale pin pads, pens, clip boards/paper, computer keyboard/mouse, telephones, light switches, water cooler, refrigerator, whistles, 2 way radios, life jackets and deck railings.
  • Step Two - Implement protocols to reduce the assessed risks
    The list below is of the following protocols to minimize the risks of COVID-19 transmission: ​ - We have spaced out physical distancing markers in 2 meter increments in our customer line up. - We may have up to two or three workers in the kiosk to maintain physical distance. - We have implemented only two customers at each window (only if they are family) spaced at the appropriate distance from second kiosk window. - We have spaced out safe exiting space from deck to beach area and then to dock. - We have installed plexi glass barriers in our service windows for safety between customer and employee. - We have supplied face shields and or masks to dock employees to prevent spittle contact between employee and customer. - We have implemented new cleaning protocols in where we have reviewed the information on cleaning and disinfecting surfaces in order to ensure the safety of staff and customers including watercraft equipment and lifejackets. - We have installed hand sanitizing stations at customer service windows as well as inside the kiosk for employees. ​
  • Step Three - Develop Health Policies
    The following are our new policies regarding our staff and customer health and safety. These policies ensure that anyone showing symptoms of COVID-19 are prohibited from the work place. ​ - Anyone who has had symptoms of COVID-19 in the last 10 days. Symptoms include fever, chills, new or worsening cough, shortness of breath, sore throat, and new muscle aches or headache. - Anyone directed by Public Health to self-isolate. - Anyone who has arrived from outside of Canada or who has had contact with a confirmed COVID-19 case must self-isolate or 14 days and monitor for symptoms. - Customers and members of the public adapt to restrictions or modifications to the workplace. - Our policy addresses workers who may start to feel ill at work. It includes the following: - Sick workers should report to first aid, even with mild symptoms. - Sick workers should be asked to wash or sanitize their hands, be provided with a mask and isolated. - Be asked to go home (consult the BC COVID-19 self-assessment tool or call 811 for further guidance related to testing and self isolation). - Clean and disinfect any surfaces that the ill worker has come into contact with.
  • Step Four - Communication plans and training
    All employees know how to keep themselves and others safe while at the work place while abiding by the following policies. - All employees have received the polices for staying at home when sick, or experiencing flu like symptoms. - We have posted signage in the kiosk as well as outside for customer acknowledgement. This includes: customer service window occupancy and effective hygiene practices. - We have posted signage at the main entrance indicating who is restricted from entering the premises, including customers and employees with symptoms. - Owners and supervisors have been trained on monitoring workers and the workplace to ensure policies and procedures are being followed.
  • Step Five - Monitor workplace and update plans as necessary
    The understanding is that plans and policies are changing quickly and drastically. We plan to identify new areas of concern or fix plans that no longer work. We will involve the input of our employees and concerned customers. - We plan to monitor risks and adjust our policies and procedures as necessary. - Workers know who to go to with health and safety concerns. - When reassessing and resolving safety issues, we will consult the worker health and safety representative.
  • Step Six - Assess and address risks from resuming operations
    Pier Water Sports is a seasonal business that has not been operating during the COVID-19 pandemic, and as such is now managing the risks arising from restarting the business in this 2020 season. ​ - Our new training plan for employees will cover all COVID-19 related policies. - We have a new training plan around changes to our business, such as new cleaning products/equipment and procedures. - We have a new training plan for staff taking on new rolls and responsibilities. - Personal watercraft and boats alike have been properly managed, cleaned, and maintained by staff and owners.
  • How many boats can I rent at one time?
    According to our company policies, we do not send out more than one watercraft rental, per party, at any one given time. This includes bookings made under different names pertaining to a group that know each other. We do not allow more than one boat per party rental. We allow a maximum of 4 seadoos rentals per party, which a higher damage deposit rate. We will not allow seadoos to be rented at the same time as any of our boats during the alotted rental period. We also will not rent out our machines if any member of your party has another watercraft on the water at the same time. This includes personally owned watercrafts and watercrafts from other rental companies. You can rent another machine once the first rental is completed and cleared of any damage that may have incurred.
  • Can I pre-book accessories with my rental?
    Unfortunately, due to supply and demand, we cannot pre-book any accessories for your rental. We have many times of water sports available. We can guarantee you can get a tube, skiis, or wakeboards, but we cannot guarantee the type of each. An example of this is we have triple, double and single tubes. We can guarantee there will be a tube for your rental, but not the size and type.
  • Do I have to wear a lifejacket?
    We do supply lifejackets for every rental. Each of our watercrafts come with emergency life vests, and we have fitted life jackets for our watersports.
  • How old do I need to be to rent?
    In order to rent any of our machines, you need to be 19+ to sign our liability waiver. Every person must have valid government photo ID as well as a secondary supporting piece of valid ID with the renter's name on it.
  • How old do I need to be to drive a boat?
    In BC, you need to be 16+ with a valid piece of government photo ID to operate a boat. You need someone above the age of 19+ to sign the liability waiver and process the rental itself. This person must be present at the time of renting, with valid government photo ID as well as a secondary piece of valid ID. We can issue a temporary license for any drivers in one party as long as the above requirements are met.
  • How old do I need to be to drive a seadoo?
    In BC, you need to be 16+ with a valid piece of government photo ID to operate a seadoo. You need someone above the age of 19+ to sign the liability waiver and process the rental itself. This person must be present at the time of renting, with valid government photo ID as well as a secondary piece of valid ID. The minimum age of a passenger on a seadoo is 5 years old. We can issue a temporary license for any drivers in one party as long as the above requirements are met.
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